Privacy Policy

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Privacy policy 

Date of Last Revision: April 4, 2022 

INTRODUCTION 

Dawn M. Aycock APRN-C, LLC (together with its affiliates and subsidiaries, “Dawn M. Aycock APRN-C”, “we”, “us”, “our”) has created this privacy policy (“Privacy Policy”) in order to set out how we collect, use, and disclose personal information through our website located at  (the “Website”). This Privacy Policy applies to the Website and all of the products, services, and websites offered by Dawn M. Aycock APRN-C (collectively the “Services”). 

Please review this Privacy Policy carefully before using our Services, or otherwise submitting Personal Information to us. By visiting our Website and/or using the Services in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy Policy and you hereby consent to the collection, use and disclosure of your Personal Information in accordance with this Privacy Policy. 

WHAT DOES THIS PRIVACY POLICY COVER? 

This Privacy Policy covers our collection, use and disclosure of information about or which can be used to identify an individual (“Personal Information”). Personal Information does not include “aggregate” information which we aggregate from information (including Personal Information) we collect. Personal Information may be collected about visitors to the Website, including prospective customers, and end users of the Services (“you”, “your”). You can choose not to provide us with certain information, but by doing so, you may not be able to take advantage of many of the features and functionality of our Services. 

This Privacy Policy does not cover our collection, use, and disclosure of Personal Information about our customers and, if a customer is an entity, any applicable health care providers or other authorized users employed by the customer (each, a “Provider”). Our handling of Providers’ Personal Information is governed by the terms of the applicable agreement between Dawn M. Aycock APRN-C and the respective Provider. 

The Website and Services may contain links to websites or other properties and content operated by third parties over which Dawn M. Aycock APRN-C has no control. This Privacy Policy does not apply to the practices of websites or companies that we do not own or control. You understand and agree that Dawn M. Aycock APRN-C, and its authorized business partners, affiliates, subsidiaries or agents working on its behalf, may collect, maintain, and process information provided by you, on and through the Services. 

COLLECTION OF PERSONAL INFORMATION AND OTHER DATA 

Dawn M. Aycock APRN-C collects Personal Information in the following ways: 

Account Information: In order to use the Services, users may be required to have a valid Dawn M. Aycock APRN-C account to log in to the Website (an “Account”). When you register for the Services, Dawn M. Aycock APRN-C collects your name, email address, birth date, gender, zip code, your business phone number and business address (“Account Information”).  Dawn M. Aycock APRN-C will also have access to information about your use of the Services, such as medical appointments made, test results, geo-location data and other information available, that is combined with your Account Information. Once you create an Account with us and sign into our services, you are not anonymous to us. 

Prospective Customers: We collect names, email addresses, other business contact information, and information regarding the education, training, and specialties of individuals who we consider to be prospective Customers and business partners (“Prospects”). Dawn M. Aycock APRN-C collects this Personal Information from Prospects when they enter it into the Website, publicly available databases and service providers we have retained to identify Prospects. 

Payment: Our payment processor(s) will collect the financial information necessary to process your payments, such as your payment card number and authentication details. Please note, however, that we store only a tokenized version of such information and do not maintain payment card information on our servers. 

Website Visitors: As you visit or browse the Website, we collect information about the device and browser you use, your network connection, your IP address, and information about the cookies installed on your device. This information is logged to help diagnose technical problems for analytics and for quality control purposes. We also collect Personal Information submitted by any visitor to our Website through messaging features we make available on our Website and use such information for the purpose of responding to your requests. 

Cookies: A cookie is a small amount of data, which may include a unique identifier. Cookies are sent to your browser from a website and stored on your device. We assign a different cookie to each device that accesses our Website or Services. 

We use cookies to recognize devices and provide a personalized experience on our Website, or otherwise through the Services. In particular, Dawn M. Aycock APRN-C uses session cookies containing encrypted information to allow the system to uniquely identify you while you are logged in. This information allows Dawn M. Aycock APRN-C to process your online transactions and requests. Session cookies help us make sure you are who you say you are after you’ve logged in and are required in order to use the Services. We also use cookies throughout the Services to authenticate authorized users in order to process Account access. 

If you prefer, you can turn off cookies in your web browser by changing its security settings. Please note, however, some features of Products and Services may not function properly if your cookies are disabled. You may be able to set your browser to notify you when you are sent a cookie. This gives you the chance to decide whether or not to accept it. If you disable cookies, you may not be able to take advantage of all the features of the Website and/or Services. 

Dawn M. Aycock APRN-C also combines data derived from our usage of cookies with Account Information of registered users for the purposes set out above. 

Analytics: We use Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies to help us analyze how users use the Site and enhance your experience when you use the Site. For more information on how Google uses this data, go to www.google.com/policies/privacy/partners/. 

Online Tracking and Do-Not-Track Signals: We and our third party service providers may use cookies or other tracking technologies to collect information about your browsing activities over time and across different websites following your use of the Website. At this time, neither the Website nor the Services honor Do-Not-Track signals and operates as described in this Privacy Policy whether or not a DNT signal is received. 

Log Files: Like many internet and mobile services, we may automatically gather certain information about our Services traffic and store it in log files. This information includes mobile device identifiers, browser type, IP address, mobile or internet service provider, referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the Services, to track users’ movements around the Services, and to gather demographic information about our user base. 

We also store in our log files information identifying users who have accessed data that we store about patients, and any changes they make to such data. We use this information to comply with legal obligations relating to such data and to keep a record of such changes. We may also use it to improve our Services. 

We may link this automatically collected data to Personal Information. Device identifiers may be tied to Personal Information to troubleshoot access issues. 

Authorization: You represent and warrant that you have permission to share any information you elect to provide Dawn M. Aycock APRN-C, you consent to such information being shared with third parties, and that such information is accurate, current, non-misleading, and consistent and relevant for the purpose for which you are providing information. 

USE OF PERSONAL INFORMATION AND OTHER DATA 

Dawn M. Aycock APRN-C uses Personal Information in the following ways: 

Generally, Dawn M. Aycock APRN-C, uses the Account Information (including Personal Information) to deliver the Services to you, to improve the delivery of our Services and related products and services, to conduct our business, to develop analytics and aggregated data that allow us to improve our Services and related products and services, or to correspond with you. Specifically, Dawn M. Aycock APRN-C uses Personal Information to: 

• Authenticate access to the Account and provide access to the Services; 
• Provide, operate, maintain and improve the Services; 
• Send technical notices, updates, security alerts and support and administrative messages; 
• Provide and deliver the Services and features you request, process and complete transactions, and send you related information, including confirmations and invoices; 
• Respond to comments, questions, and requests and provide customer service and support; 
• Communicate with you about services, features, surveys, newsletters, offers, promotions, contests and events, and provide other news or information about us and our select partners; 
• Investigate and prevent fraudulent transactions, unauthorized access to the Services, and other illegal activities; 
• Personalize and improve the Services, and provide content, features, and/or advertisements that match your interests and preferences or otherwise customize your experience on the Services; 
• Monitor and analyze trends, usage, and activities in connection with the Services and for marketing or advertising purposes; 
• Link or combine with other information we receive from third parties to help understand your needs and provide you with better service; 
• Enable you to communicate, collaborate, and share files with users you designate; and 
• For other purposes about which we will notify you about and seek your consent. 

Some of the Personal Information received by Dawn M. Aycock APRN-C in connection with the Services may be provided by health care providers that are subject to laws and regulations, such as rules issued under the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and Health Information Technology for Economic and Clinical Health Act of 2009 (HITECH), that govern providers’ use and disclosure of certain individually identifiable health-related Personal Information (“Protected Health Information”). When we receive Protected Health Information, we may do so as a “business associate” of the health care provider under an agreement that, among other things, prohibits us from using or disclosing the Protected Health Information in ways that are not permissible by the health care provider itself, and requires us to implement certain measures to safeguard the confidentiality, integrity, and availability of the Protected Health Information. When we act as a Business Associate, we may be subject to certain laws and regulations, including certain HIPAA rules, that govern our use and disclosure of Protected Health Information and that may be more restrictive than otherwise provided in this Privacy Policy. For more information about our HIPAA-compliant activities, please contact dawnaycockaprn@aprndawnhealthcare.com. 

STORAGE LOCATION AND TRANSFER OF PERSONAL INFORMATION 

Tripment processes and stores its data, including Personal Information, on cloud servers located in the United States. Tripment also transfers data to the third-party service providers described herein. 

By submitting Personal Information or otherwise using the Services, you agree to this transfer, storing or processing of your Personal Information in the United States. You acknowledge and agree that your Personal Information may be accessible to law enforcement and governmental agencies in the United States under lawful access regimes or court order. 

Processing of Medical Practice Data: As a service provider to Providers, we collect and analyze data related to Providers on their behalf. In this role, Tripment is processing data upon instruction from such Providers. This data is shared only with the relevant client. 

Some of the Personal Information received by Tripment in connection with the Services may be provided by health care providers that are subject to laws and regulations, such as rules issued under the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and Health Information Technology for Economic and Clinical Health Act of 2009 (HITECH), that govern providers’ use and disclosure of certain individually identifiable health-related Personal Information (“Protected Health Information”). When we receive Protected Health Information, we may do so as a “Business Associate” of the health care provider under an agreement that, among other things, prohibits us from using or disclosing the Protected Health Information in ways that are not permissible by the health care provider itself, and requires us to implement certain measures to safeguard the confidentiality, integrity, and availability of the Protected Health Information. When we act as a Business Associate, we may be subject to certain laws and regulations, including certain HIPAA rules that govern our use and disclosure of Protected Health Information and that may be more restrictive than otherwise provided in this Privacy Policy. 

DISCLOSURE OF PERSONAL INFORMATION TO THIRD PARTIES 

We may disclose your Personal Information in the following circumstances without additional notice to you: 

Practice Users: In order for the Services to operate, we may disclose Personal Information to the Practice User you book an appointment with or otherwise communicate with through the Services. This could include information such as your name, contact information, and other information provided by you when you book an appointment. 

Service Providers and Business Partners: We may from time to time employ third parties to perform tasks on our behalf and we may need to share Account Information and other Personal Information with them to provide certain services. Unless we tell you differently, such third parties do not have any right to use the Personal Information we share with them beyond what is necessary for them to provide the tasks and services on our behalf. We currently engage third party companies and individuals employed by us to facilitate our Services, including the provision of maintenance services, database management, Web analytics and general improvement of the Services, and businesses who engage our Services (to the extent provided for above). 

Business Transfers: If our business (or substantially all of our assets) are acquired by a third party, or if we go out of business, enter bankruptcy, or go through some other change of control, Personal Information may be made available as part of the diligence process or otherwise transferred to the new controlling entity, where permitted under applicable law. 

With Your Consent: If we need to use or disclose any Personal Information, including Protected Health Information, in a way not identified in this Privacy Policy, we will notify you and/or obtain consent as required under applicable privacy laws. 

As Required by Law: We may disclose Personal Information to third parties without your consent if we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other end users, or anyone else (including the rights or property of anyone else) that could be harmed by such activities. Further, we may disclose Personal Information when we believe in good faith that such disclosure is required by and in accordance with the law. We also reserve the right to access, read, preserve, and disclose any information as we reasonably believe is necessary to: (i) satisfy any applicable law, regulation, legal process or governmental request; (ii) enforce our contracts or user agreement, including investigation of potential violations hereof; and (iii) detect, prevent, or otherwise address fraud, security or technical issues. We may disclose Personal Information if we believe it is necessary to investigate potential violations of our Terms of Service, or to enforce those Terms of Service. The above may include exchanging information with other companies and organizations for fraud protection and spam/malware prevention. Notwithstanding the general terms of this policy, the collection, use, and disclosure of Personal Information may be made outside of the terms herein to the extent provided for in any applicable privacy or other legislation in effect from time to time, or pursuant to court orders. 

RETENTION 

We will keep Personal Information for as long as it remains necessary for the identified purpose or as required by law, which may extend beyond the termination of our relationship with you. We may retain certain data as necessary to prevent fraud or future abuse, or for legitimate business purposes, such as analysis of aggregated, non-personally-identifiable data, account recovery, or if required by law. Unless otherwise set forth in the applicable Terms of Service or a separate agreement with you governing the applicable Services, if you cease using such Service, we may retain or destroy, at our discretion, all Personal Information and non-personally identifiable information we collect through your use of such Service. All retained Personal Information will remain subject to the terms of this Privacy Policy. 

OPT-OUT CHOICES 

To “opt-out” of (1) any consents previously given to us or (2) receiving marketing communications from us, send an e-mail to dawnaycockaprn@aprndawnhealthcare.com. Notwithstanding this right to request to cease receiving communications from us and to have us not share Personal Information with third parties, we retain the right to collect, maintain and process information provided by and collected about you on and through the Services, and disclose such information to comply with its reasonable business and legal obligations. 

MINORS 

Dawn M. Aycock APRN-C does not knowingly solicit or collect data from children nor knowingly market to anyone under the age of 18. If you are under the age of 18, you are explicitly not authorized to use this Service. If you become aware that your child has provided us with Personal Information without your consent, please contact us at dawnaycockaprn@aprndawnhealthcare.com. If we become aware that a child under 18 has provided us with Personal Information, we will take reasonable steps to remove such information from our systems and terminate the applicable account. 

TERMS OF SERVICE 

Please also visit our applicable Terms of Service, which govern your use of our Services. 

CHANGES TO THIS PRIVACY POLICY 

We may amend this Privacy Policy from time to time. If we decide to change our Privacy Policy, we will post those changes on this page and update the Privacy Policy modification date at the top of this page, unless another type of notice is required by applicable law. By continuing to use the Website and/or Services or otherwise providing us with Personal Information after such changes have been posted, you consent to the revised Privacy Policy and the practices described in it. 

ADDITIONAL INFORMATION 

If you have questions regarding our Privacy Policy, its implementation, and/or our general practices, please contact us: dawnaycockaprn@aprndawnhealthcare.com.